Making an Impact

Become more assertive and learn how to be confident and persuasive.

What will you learn?

Our Making an Impact course will help you to learn how to become more assertive, confidently communicate your ideas and opinions, and improve your influencing skills.

INTRODUCTORY CLASS: Meeting the Course Director. Completing a situational judgement test. Identifying tips and techniques for studying online.

BEING ASSERTIVE: Completing a self-assessment questionnaire to establish your level of assertiveness. Understanding passive, aggressive and assertive behaviours. Learning the Four Steps to Assertiveness. 

ACTIVE LISTENING: Discovering how body language and tone of voice affect communication. Becoming a more active listener by asking better questions and summarising what you have heard Practising active listening. 

MANAGING REQUESTS: Learning the ‘Do’s and Don’ts’ of making requests. Saying ‘no’ in a polite and assertive way. Reassessing your levels of assertiveness.

INFLUENCE AND EMPATHY: Working out your Influencing Style. Identifying your Influencing Role Models. Understanding how Empathy Mapping can help you to influence the people around you.

INFLUENCE AND TRUST: Using ‘Push’ and ‘Pull’ Influencing techniques. Understanding the Trust Equation. Practising establishing trust and influencing others.

INFLUENCE AND PERSUASION: Understanding the Six Principles of Persuasion. Creating a persuasive Marketing Plan. Reviewing your Influencing Style. 

SUMMING UP: Reflecting on your performance, including the completion of a final situational judgement test. Completing your Personal Development Plan by learning how to set SMART Objectives.